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What Buyers Should Know About Viewing Properties

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What Buyers Should Know About Viewing Properties in Today’s Market

Buying a home is exciting but touring properties is about much more than simply walking through a front door and deciding whether you like the kitchen.

During a recent episode of Talk Real Estate Roundtable, Melissa Wallace sat down with Boston Connect Real Estate agent Sue Bollinger to discuss what buyers should truly understand before scheduling showings, attending open houses, and making offers in today’s competitive market.

From understanding how online showing requests really work to why private showings matter and how buyers can protect themselves throughout the process, this conversation highlighted the importance of working with experienced real estate professionals every step of the way.

The Reality Behind “Schedule a Tour” Buttons

Most buyers begin their home search online.

But according to Sue Bollinger, many buyers don’t realize what actually happens when they click the “Schedule a Tour” button on large real estate websites.

Many third-party real estate platforms are designed to generate leads not necessarily connect buyers directly with the listing agent.

In many cases:

Your information is sent to agents who pay for advertising
The agent contacting you may know very little about the property
You may unknowingly meet an agent for the very first time in a driveway before a showing
The person you speak with may not represent the seller or you

Sue explained that buyers often assume they are speaking directly with the listing agent when they are not.

That is why it is so important to ask:

Who does this agent represent?
Are they representing the seller?
Are they representing me?
What type of agency relationship exists?

Understanding representation before touring homes can help buyers avoid confusion and better protect their interests throughout the transaction.

Why Buyers Should Have Representation Early

One of the biggest themes throughout the show was the importance of working with a dedicated buyer’s agent from the very beginning of the home search.

A buyer’s agent helps:

Define your home search criteria
Understand your budget
Analyze comparable sales
Identify property concerns
Navigate negotiations
Coordinate inspections
Explain market value
Protect your interests throughout the process

As Sue explained during the show:

“The listing agent’s fiduciary responsibility is to the seller.”

That means the listing agent’s job is to secure the best possible price and terms for the seller not necessarily the buyer.

Having your own representation ensures you have someone advocating for your side of the transaction.

Private Showings Are Often the Best Way to View a Home

While open houses can be convenient, Melissa and Sue both emphasized that private showings typically provide the best experience for buyers.

Private showings allow buyers to:

Move through the home at their own pace
Ask detailed questions
Focus without distractions
Evaluate layout and functionality more carefully
Have their agent point out important details

Sue shared several real-world examples where buyers initially missed major concerns with properties until she toured the homes alongside them.

Experienced agents often notice:

Sloping floors
Moisture issues
Foundation concerns
Structural problems
Signs of deferred maintenance
Heating or roofing issues
Poor renovations or missing supports

Sometimes what looks beautiful cosmetically can hide expensive issues underneath.

That is why having a knowledgeable agent physically tour the property with you can make a significant difference.

HGTV Isn’t Real Life

One of the most relatable moments during the show came when Melissa and Sue discussed unrealistic expectations created by television shows.

Unlike TV, most buyers:

Tour many homes
Lose out on properties
Adjust their wish lists
Revisit properties multiple times
Need patience throughout the process

In today’s market, it is completely normal for buyers to:

See several homes before making an offer
Tour the same property more than once
Reevaluate priorities
Compromise on certain features

Buying a home is a major financial and emotional decision and it rarely happens as quickly as television makes it appear.

All Decision Makers Should Attend Showings

Another important point discussed during the episode was making sure all decision makers attend showings whenever possible.

That includes:

Spouses or partners
Family members involved financially
Anyone whose opinion will heavily influence the decision

Why does this matter?

Because it can delay the process when:

One person loves the property
Another person sees it later and disagrees
Additional concerns surface after the fact

Different people notice different things during a showing.

One buyer may focus on layout, while another notices storage, traffic patterns, noise levels, or renovation needs.

Having everyone involved early helps avoid unnecessary complications later.

Buyers Should Pay Attention to More Than Cosmetics

It is easy to get distracted by beautiful staging, fresh paint, or trendy finishes.

But buyers should also pay close attention to:

Roof age
Heating systems
Foundation condition
Electrical updates
Plumbing concerns
Storage space
Traffic patterns
Noise levels
Layout functionality
Renovation costs

Sue explained that cosmetic issues are often manageable, but large structural or mechanical issues can quickly become expensive.

A buyer’s agent can help distinguish between:

Cosmetic updates
Necessary repairs
Major red flags

This helps buyers make informed decisions while staying within their budget.

Be Careful What You Say During Showings

One of the most important modern realities buyers should understand is that many homes now have recording devices.

These may include:

Ring doorbells
Interior cameras
Smart home systems
Baby monitors
Audio devices

Melissa and Sue stressed the importance of being careful about discussing:

Offer strategy
Budget
Negotiation plans
Concerns about pricing

during showings or open houses.

You never know who may overhear a conversation or what devices may be recording.

The best practice?
Save strategy discussions for private conversations with your agent after leaving the property.

Flexibility Matters in Today’s Market

Another key takeaway from the conversation was that showing appointments revolve around more than just the buyer’s schedule.

Many homes are still occupied, which means sellers may be coordinating:

Children
Pets
Work-from-home schedules
Health concerns
Multiple showing requests

That means buyers may occasionally:

Need to adjust schedules
Wait for approvals
Work within limited showing windows

Being flexible and respectful can go a long way in securing opportunities to see desirable homes.

Final Thoughts

Touring homes is about much more than simply deciding whether you like a property.

It is about:

Understanding value
Identifying potential risks
Evaluating functionality
Protecting your financial future
Making informed decisions

As Melissa Wallace and Sue Bollinger emphasized throughout the episode, having experienced representation can help buyers confidently navigate the entire process from the very first showing to the closing table.

If you are thinking about buying a home throughout the South Shore, South Coast, Boston, or Cape Cod, the team at Boston Connect Real Estate is here to help guide you every step of the way.